Escalation Matrix

BLS International is committed to maintaining the highest standard of conduct and professionalism and towards this end has formulated a policy that will provide clarity about the method and process for stakeholders to voice genuine concerns about unprofessional conduct or delays beyond established standard time frame for turnaround of Applications.

LEVEL 1 Escalation - Call Us

For all queries related to Passport, Visa, OCI, PIO and Renunciation applications, call us at

Ottawa-Hull : 16134169877
Montreal : 15144478499
Toronto : 16478464077
Brampton : 12894981320
Winnipeg : 12048001550
Surrey : 17785087411
Edmonton : 15874040311
Calgary : 15873300622
Vancouver : 17786524855

Level 2 Escalation - Grievance Redressal Step I

We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint through the customer service within 48 hours, please fill the Grievance Redressal Form to be sent to the Global Head.

Level 3 Escalation - Grievance Redressal Step II

In case you don't get satisfactory resolution of your query / complaint through the customer service center and after filling the grievance redressal form, or no response is received within 48 hours of your last query, you may get in touch with our Management Team with your complete name, application number, passport number and center where application was filed and details of grievance at email ID servicehq.canada@blsinternational.net

Kindly note previous complaint number is mandatory for level 3 escalation.