BLS International is committed to maintaining the highest standard of conduct and professionalism and towards this end has formulated a policy that will provide clarity about the method and process for stakeholders to voice genuine concerns about unprofessional conduct or delays beyond established standard time frame for turnaround of Applications.
LEVEL 1 Escalation - Call Us
For all queries related to Passport, Visa, OCI, PIO and Renunciation applications, call us at
- Brampton: +1-416 307 2237
- Calgary : +1-403 351 5428
- Edmonton : +1-604 235 2637
- Montreal : +1-514 218 5063
- Ottawa : +1-613 755 2072
- Surrey : +1-604 235 2637
- Toronto : +1-416 307 2237
- Vancouver: +1-604 595 8903
- Winnipeg: +1-204 285 3985
Level 2 Escalation - Grievance Redressal Step I
We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint through the customer service within 48 hours, please fill the Grievance Redressal Form to be sent to the Global Head.
Level 3 Escalation - Grievance Redressal Step II
In case you don't get satisfactory resolution of your query / complaint through the customer service center and after filling the grievance redressal form, or no response is received within 48 hours of your last query, you may get in touch with our Management Team with your complete name, application number, passport number and center where application was filed and details of grievance at email ID email@example.com
Kindly note previous complaint number is mandatory for level 3 escalation.